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Business Terms

Last updated: 11 July 2026

These are our Business Terms, for organisations. If you are a consumer using Squigggle for personal purposes, see our Consumer Terms.

Version 2.0  |  Effective from 11 July 2026

PLEASE READ THE TERMS OF THIS AGREEMENT CAREFULLY

This is a legally binding agreement (Agreement) between you (the Customer or you) and N90 Labs Limited, a company registered in England and Wales (company number 17006232) whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ (the Supplier, we or us), granting you the right to access and use Squigggle, our online electronic-signature service — which provides Advanced Electronic Signatures (AES, verified by email one-time passcode), AES with identity verification (AES + IDV), and Qualified Electronic Signatures (QES) — including any Updates, Upgrades, patches, fixes or workarounds made available by us, and any data, media or documents associated with it (together, the Subscribed Services).

BY CLICKING ‘ACCEPT’ AT THE END OF THIS AGREEMENT, OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO AND ACCEPT THE FOLLOWING TERMS WHICH WILL BE BINDING ON YOU AND ANY OF YOUR AUTHORISED USERS. PLEASE NOTE, IN PARTICULAR, THE LIMITATIONS ON LIABILITY AT CLAUSE 15. THIS IS A BUSINESS-TO-BUSINESS AGREEMENT AND IS NOT TO BE ENTERED INTO BY CONSUMERS. YOU SHOULD ONLY CLICK ‘ACCEPT’ IF YOU ARE A BUSINESS. CONSUMERS SHOULD INSTEAD USE OUR CONSUMER TERMS.

WHERE YOU DO NOT AGREE TO ANY OF THE TERMS OF THIS AGREEMENT, YOU SHALL CLICK ‘REJECT’. DOING SO MEANS THAT YOU ARE NOT ALLOWED TO ACCESS OR USE THE SERVICES.

1. Definitions and interpretation

1.1 In the Agreement:

  • Acceptable Use Policy means the Supplier's acceptable use policy, available at squigggle.io/legal/aup;
  • Affiliates means, in respect of any entity, any entity that directly or indirectly controls, is controlled by or is under common control with that entity within the meaning of s.1124 of the Corporation Tax Act 2010;
  • Agreement means, together, the Standard Pricing Terms, this Agreement, the Data Protection Addendum and any policies referred to in any of them;
  • Authorised Users means the named individuals, being employees or contractors of the Customer, authorised by you to access and use the Subscribed Services on your behalf in accordance with this Agreement, up to the number permitted for your plan (clause 6). Signatories are not Authorised Users;
  • Business Day means a day other than a Saturday, Sunday or bank or public holiday in England;
  • Commencement Date means the date on which you click to accept this Agreement or first access the Services;
  • Confidential Information has the meaning given in clause 21.1;
  • Credits means the units that entitle you to send Documents for signature; Credits purchased in a prepaid Credit Bundle do not expire while your account remains open (see clause 18.2 for closure);
  • Customer Data means all data (in any form) provided to the Supplier or uploaded to the Subscribed Services by the Customer or any Authorised User, including Documents and signing metadata, but excluding Feedback;
  • Data Protection Addendummeans the Supplier's data processing addendum, available at squigggle.io/legal/dpa, which identifies the Sub-processors the Supplier engages (also published at squigggle.io/legal/sub-processors);
  • Documents means the documents you upload to, or generate through, the Subscribed Services for signature;
  • Feedback has the meaning given in clause 13.4;
  • Fees means the fees payable by the Customer for the Services, as set out in the Standard Pricing Terms or otherwise notified at the point of purchase;
  • Force Majeuremeans an event or sequence of events beyond a party's reasonable control preventing or delaying it from performing its obligations (an inability to pay is not Force Majeure), including any matters relating to the transfer of data over public communications networks and any delays or problems associated with such networks or the internet;
  • Intellectual Property Rights means any and all copyright, rights in inventions, patents, know-how, trade secrets, trade marks, service marks, design rights, database rights, rights in data, domain names and all similar rights, in each case whether registered or not, including applications, renewals and extensions, whether vested, contingent or future, and wherever existing;
  • New Versions has the meaning given in clause 9.1;
  • Permitted Purpose means the internal business purpose of the Customer (which does not include making the Subscribed Services available as a service bureau or to provide outsourced services to third parties), together with sending Documents to Signatories for electronic signature;
  • Permitted Usage Rights means the permitted number of Authorised Users for your plan as set out at clause 6 and the Standard Pricing Terms;
  • Privacy Policy means the Supplier's privacy policy, available at squigggle.io/privacy;
  • Receiving Party has the meaning given in clause 21.1;
  • Relief Event means any: (i) breach of the Agreement by the Customer; (ii) negligence of the Customer; (iii) other unlawful act or omission of the Customer; or (iv) Force Majeure;
  • Representatives means, in relation to a party, its employees, officers, representatives, subcontractors or advisers;
  • Services means the Subscribed Services and any support services provided under clause 8.1;
  • Signatory means a person invited through the Subscribed Services to view, verify and/or sign a Document;
  • Signatory Terms of Usemeans the Supplier's terms governing Signatories, available at squigggle.io/legal/signatory-terms;
  • Standard Pricing Termsmeans the Supplier's standard pricing and plan terms (Pay-As-You-Go, prepaid Credit Bundles and the Monthly Team Plan, with any optional Add-Ons), as amended from time to time, available at squigggle.io/pricing;
  • Subscription Period means the period for which you have subscribed to a Subscribed Service;
  • Territory means the United Kingdom;
  • Third Party Software means any third party software in the Subscribed Services;
  • Update means a software maintenance update, patch or bug-fix which does not constitute an Upgrade;
  • Upgrade means a version or release of software intended to have new or improved functionality, or designated by the Supplier as an upgrade; and
  • VAT means United Kingdom value added tax and any other tax imposed in substitution for it.

1.2 In this Agreement: headings are for convenience only; a reference to a party includes its successors and permitted assigns; a reference to a person includes a natural person, corporate or unincorporated body; words in the singular include the plural and vice versa; any words following ‘include’, ‘including’, ‘in particular’ or similar are illustrative and do not limit the preceding words; and a reference to legislation is to it as amended, extended, re-enacted or consolidated from time to time.

1.3 Any obligation of the Supplier to comply, or to ensure compliance, with any law is limited to compliance with laws within the Territory as generally applicable to businesses and to providers of software-as-a-service solutions, and does not extend to laws applying solely to specific regulated sectors or activities.

2. Legal documents

2.1 Your subscription incorporates the rights and obligations in this Agreement, the Standard Pricing Terms, the Data Protection Addendum and any policies referred to in any of them (including the Acceptable Use Policy and Privacy Policy).

2.2 If there is any inconsistency between the documents making up the Agreement, the following order of priority applies (descending): (a) the Standard Pricing Terms (as to price and plan-specific matters); (b) the Data Protection Addendum; (c) any policies referred to in the Agreement; and (d) this Agreement.

2.3 Subject to clause 2.2, later versions of the documents take priority over earlier versions if there is any conflict.

3. System requirements

3.1 The Subscribed Services require an internet connection and a current, supported web browser able to view PDF files. You are responsible for ensuring your systems meet these requirements.

4. Rights of access and use

4.1 Subject to this Agreement and payment of the Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to Authorised Users) right to access and use the paid-for Subscribed Services for the Permitted Purpose only, in the Territory, for the duration of the Subscription Period.

4.2 The rights at clause 4.1 include the right to permit your Authorised Users to use the Subscribed Services, subject to clause 6.

4.3 Signatories. Inviting a Signatory to view, verify and sign a Document is a Permitted Purpose and is not a breach of clause 5. Signatories are not Authorised Users and access the Subscribed Services only to sign, under the Signatory Terms of Use.

4.4 Third Party Software supplied as part of the Subscribed Services may be subject to additional terms notified to you, with which you agree to comply.

4.5 Add-Ons. We may offer optional Add-Ons, including SMS Delivery and WhatsApp Delivery, which are used to deliver invitations and notifications to Signatories (they are not the verification channel). Add-Ons are subject to this Agreement and to the prices and any specific terms shown when you buy them, and renew with your plan unless cancelled.

5. Limitations on use

5.1 Except as expressly permitted under this Agreement or by law, you shall not:

  • use, copy, modify, adapt or create derivative works from the Subscribed Services;
  • decompile, reverse engineer, disassemble or otherwise seek to derive the source code, underlying ideas, file formats or non-public APIs of the Subscribed Services, other than as permitted by ss.50B and 296A of the Copyright, Designs and Patents Act 1988 (and then only on advance written notice to us);
  • rent, transfer, sub-licence, resell, distribute, publish or otherwise make the Subscribed Services available to any third party, other than inviting Signatories for the Permitted Purpose;
  • remove or modify any proprietary notices or branding the Subscribed Services display;
  • use, or permit use of, the Subscribed Services otherwise than for the Permitted Purpose;
  • circumvent or interfere with any security or usage-limiting features of the Subscribed Services; or
  • use the Subscribed Services, or any Customer Data of other users, to train, fine-tune or develop any machine-learning or artificial-intelligence model, except in respect of your own Customer Data for your own internal use.

5.2 Access and use shall be limited to the Permitted Usage Rights. You shall not exceed the Permitted Usage Rights, and you acknowledge clause 6.4 applies if you do.

5.3 You shall use the Subscribed Services in accordance with our user guidance and all other terms of this Agreement, and notify us promptly of any actual or suspected unauthorised use.

5.4 Fair use. Where your plan includes unlimited document sending, that use is for the normal business use of you and your Authorised Users in accordance with the Permitted Purpose and the Acceptable Use Policy. It does not permit automated or bulk sending that is abusive, fraudulent or designed to impose an unreasonable load on the Services, or use of the Services to provide a signing service to third parties. Where we reasonably believe your use breaches this clause, we may investigate and, acting reasonably and proportionately, limit or throttle sending or suspend the Services under clause 16; we will reserve termination for serious or repeated breach.

6. Authorised Users

6.1 You shall ensure only Authorised Users (your employees or contractors) use the Subscribed Services on your behalf, at all times in accordance with the Agreement.

6.2 Pay-As-You-Go supports up to 10 Authorised Users. The Monthly Team Plan includes 10 Authorised Users; you may add more at the then-current per-user rate in the Standard Pricing Terms. Authorised User accounts may not be shared or used by more than one individual at the same time, though you may reassign a named seat from one individual to another.

6.3 You shall not exceed the Permitted Usage Rights for your plan.

6.4 Without prejudice to our other rights, if you exceed the permitted number of Authorised Users you shall pay for the additional Authorised Users for the relevant period in accordance with the Standard Pricing Terms. Additional Authorised Users are charged at the per-user rate for the whole month in which they are added, without proration; removing an Authorised User takes effect from the next billing period, with no credit or refund for the remainder of the current period.

6.5 You shall: (a) be liable for the acts and omissions of your Authorised Users as if your own; (b) provide access only through the method we provide; and (c) ensure each Authorised User complies with this Agreement.

6.6 You (and all Authorised Users) shall at all times comply with the Acceptable Use Policy.

6.7 Clauses 6.5 and 6.6 survive termination or expiry of the Agreement.

7. Indemnity

7.1 YOU SHALL INDEMNIFY, KEEP INDEMNIFIED AND HOLD HARMLESS US, OUR AFFILIATES AND OUR RESPECTIVE OFFICERS, DIRECTORS AND EMPLOYEES FROM AND AGAINST ANY LOSSES, CLAIMS, DAMAGES, LIABILITY, DATA-PROTECTION LOSSES (AS DEFINED IN THE DATA PROTECTION ADDENDUM), COSTS (INCLUDING LEGAL FEES) AND EXPENSES ARISING FROM: (A) ANY THIRD-PARTY CLAIM THAT YOUR CUSTOMER DATA, OR YOUR USE OF THE SERVICES, INFRINGES OR MISAPPROPRIATES ANY INTELLECTUAL PROPERTY OR OTHER RIGHTS; (B) YOUR BREACH OF CLAUSE 5 (LIMITATIONS ON USE) OR THE ACCEPTABLE USE POLICY; (C) YOUR BREACH OF YOUR DATA-PROTECTION OBLIGATIONS, OR ANY DATA-PROTECTION LOSSES CAUSED BY YOU; AND (D) YOUR UNLAWFUL OR FRAUDULENT USE OF THE SERVICES.

7.2 This clause 7 survives termination or expiry of this Agreement.

8. Support

8.1 We provide support for the paid-for Subscribed Services through the channels described on our website, during the Subscription Period.

8.2 We shall use reasonable endeavours to notify you in advance of scheduled maintenance, but you may receive no advance notice of downtime caused by Force Majeure or emergency maintenance.

8.3 The Services do not include internet access (which you are responsible for procuring) or back-up/disaster-recovery facilities, and, except as expressly stated, we give no assurance that the Services satisfy any legal or regulatory obligation of any person, including as to whether an electronic signature is appropriate for a particular Document.

9. Changes to services and terms

9.1 We may make updated versions of the documents referred to in clause 2.1 (other than the Standard Pricing Terms) (New Versions) from time to time, notifying you by email or other reasonable means. New Versions replace the preceding version from the date 30 days after they are published (or such later date as we specify). We will comply with our related obligations in the Data Protection Addendum.

9.2 We may modify the features and functionality of the Services, provided that any modification does not materially adversely affect the use of the relevant Subscribed Service by our customers generally.

9.3 If any New Version or change has a material adverse impact on you, you may terminate the affected Subscribed Services on not less than 30 days' written notice, and receive a refund of Fees paid in advance for the unused period.

10. Records and audit

10.1 You shall keep accurate records of your and your Authorised Users' access and use of the Subscribed Services during the Subscription Period and for two years thereafter, including the number of Authorised Users.

10.2 On reasonable prior notice (at least five Business Days), not more than once a year, and during your normal business hours, you shall allow us to audit those records to verify compliance with this Agreement, with minimal disruption to your business and safeguarding confidentiality.

10.3 We may monitor and collect information on the use and performance of the Services to detect threats or errors and to improve the Services, provided we comply with the Privacy Policy and the Data Protection Addendum, and subject to clause 13.5 (we do not use Customer Data to train cross-customer or general-purpose AI/ML models).

11. Warranty

11.1 We warrant that each Subscribed Service will operate materially in accordance with its description (published at squigggle.io/e-signatures-and-the-law) when used in accordance with this Agreement under normal use during the Subscription Period.

11.2 The warranty in clause 11.1 does not apply to non-conformities caused by misuse, your or a third party's systems, or use other than in accordance with this Agreement.

11.3 Except as expressly set out in this Agreement, and subject to clause 15.5, all terms, warranties and conditions implied by statute or common law are excluded to the fullest extent permitted by law, and the Subscribed Services are provided ‘as is’ and ‘as available’.

12. Your responsibilities

12.1 You are responsible for: (a) your Customer Data and Documents, and for having the rights and permissions needed to upload them and to invite each Signatory; (b) deciding whether an electronic signature, and the chosen signature level, is appropriate for a given Document; (c) your account security and the use of your account; and (d) your and your Authorised Users' compliance with the Agreement and applicable law. You warrant that, where any Customer Data or Document contains special-category personal data (as defined in Article 9 of the UK GDPR) or personal data relating to criminal offences (Article 10), you have a lawful basis and, where required, an Article 9 condition for including and processing it through the Services.

12.2 Documents not suitable for the Subscribed Services. You are responsible for deciding whether an electronic signature, and the signature level you choose, is appropriate for a given Document, including under any law that applies to it (whether in the Territory or elsewhere). Some documents are not suitable for electronic signature, or require formalities the Subscribed Services do not provide. These include, by way of example: wills and codicils; lasting or enduring powers of attorney; statutory declarations and affidavits; documents to be registered at HM Land Registry (such as transfers, legal charges, and leases of more than seven years); deeds that must be witnessed (where the Subscribed Services support witnessing, you and your witness are responsible for meeting the requirement that the witness is physically present when the signatory signs); and documents intended for use in another jurisdiction whose formalities the Subscribed Services do not meet. We do not warrant that any Document signed through the Subscribed Services is validly executed or enforceable, and this clause is without prejudice to clause 15.

13. Intellectual Property Rights

13.1 We and our licensors own all Intellectual Property Rights in the Services. Except for the rights expressly granted in clause 4, no rights in the Services are granted to you.

13.2 You own all Intellectual Property Rights in your Customer Data. You grant us a non-exclusive licence to host, copy, transmit and display your Customer Data to the extent necessary to provide the Services.

13.3 You shall not remove, obscure or alter any of our proprietary notices.

13.4 If you provide suggestions or feedback about the Services (Feedback), we may use it without restriction or obligation to you.

13.5 Our AI/ML commitment. We do not use your Customer Data to train, fine-tune or develop any machine-learning or artificial-intelligence model. If we introduce an AI-assisted feature in the future, it will operate only on your own Customer Data for your own use, and we will not use your Customer Data to train cross-customer or general-purpose models.

14. Relief

14.1 We shall not be liable for any failure or delay in performing, or be in breach of this Agreement, to the extent caused by a Relief Event, and any timescales shall be extended accordingly.

15. Limitation of liability

15.1 THE EXTENT OF THE SUPPLIER'S LIABILITY UNDER OR IN CONNECTION WITH THIS AGREEMENT (WHETHER IN TORT, CONTRACT OR OTHERWISE, AND WHETHER OR NOT CAUSED BY NEGLIGENCE OR MISREPRESENTATION) SHALL BE AS SET OUT IN THIS CLAUSE 15.

15.2 SUBJECT TO CLAUSES 15.3 TO 15.5, THE SUPPLIER'S TOTAL AGGREGATE LIABILITY HOWSOEVER ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (a) £5,000 AND (b) THE TOTAL FEES PAID TO THE SUPPLIER BY THE CUSTOMER IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT FIRST GIVING RISE TO THE CLAIM, EXCEPT THAT THE SUPPLIER'S TOTAL AGGREGATE LIABILITY FOR DATA-PROTECTION LOSSES (AS DEFINED IN THE DATA PROTECTION ADDENDUM) SHALL NOT EXCEED £25,000. HOWEVER, IN RESPECT OF USE OF THE SERVICES DURING ANY FREE ALLOWANCE (INCLUDING THE CUSTOMER'S FIRST THREE FREE DOCUMENT SENDS), BEFORE THE CUSTOMER HAS PAID ANY FEES, THE SUPPLIER'S TOTAL AGGREGATE LIABILITY (INCLUDING FOR DATA-PROTECTION LOSSES) SHALL NOT EXCEED £100.

15.3 SUBJECT TO CLAUSE 15.5, THE SUPPLIER SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT OR SPECIAL LOSSES.

15.4 SUBJECT TO CLAUSE 15.5, THE SUPPLIER SHALL NOT BE LIABLE (WHETHER DIRECT OR INDIRECT) FOR: LOSS OF PROFIT; LOSS OF REVENUE; LOSS OR CORRUPTION OF DATA, SOFTWARE OR SYSTEMS; LOSS OF USE; LOSS OF PRODUCTION; LOSS OF CONTRACT OR COMMERCIAL OPPORTUNITY; HARM TO REPUTATION OR LOSS OF GOODWILL; LOSS OF BUSINESS; OR WASTED EXPENDITURE.

15.5 NOTWITHSTANDING ANY OTHER PROVISION, THE SUPPLIER'S LIABILITY IS NOT LIMITED FOR: (a) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (b) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (c) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

15.6 Subject to clause 15.5, we are not liable for any loss arising from the legal validity or enforceability of an electronic signature applied through the Services where that loss would not have arisen but for your (or a Signatory's) failure to follow the documented procedures for the relevant signature level.

15.7 This clause 15 survives the termination or expiry of this Agreement.

16. Suspension

16.1 We may suspend access to the Services (or any part) if: (a) we reasonably suspect misuse of the Services or a material breach of this Agreement; (b) you fail to pay any sums due by the due date; or (c) required by law or a regulatory or court order.

16.2 Where suspension is for suspected misuse or material breach, we will investigate and, within a reasonable period, notify you of the outcome and either restore the Services or exercise our right to terminate under clause 17.

16.3 Fees remain payable during suspension, except that where an investigation determines you were not in breach you are entitled to a refund of Fees paid in advance for the period of suspension.

17. Term and termination

17.1 This Agreement comes into force on the Commencement Date and continues until you no longer have any Subscribed Service in effect, after which it expires.

17.2 Cancelling a recurring plan. You may cancel the Monthly Team Plan at any time. Cancellation stops the next renewal; your access continues until the end of the billing period you have already paid for, and Fees paid for the current period are not refunded.

17.3 We may terminate the Agreement, or provision of any Services, for convenience on not less than 30 days' written notice, in which case you will receive a refund of Fees paid in advance for the unused Subscription Period.

17.4 We may terminate this Agreement on written notice if: (a) you commit a material breach that is not remediable; (b) you commit a material breach not remedied within 10 Business Days of written notice; or (c) you fail to pay Fees and the amount remains unpaid 10 Business Days after notice that it is overdue.

17.5 Any breach by you of the Acceptable Use Policy or of clause 5 is a material breach that is not remediable.

18. Consequences of termination

18.1 On termination or expiry (for any reason): (a) the rights granted by us terminate and you (and your Authorised Users) shall stop using the Subscribed Services; (b) we may delete or suspend your accounts; (c) you are not entitled to a refund except as stated in this Agreement; and (d) Customer Data is treated in accordance with clauses 18.3 and 19.6.

18.2 Unused Credits on closure. If you close your account, any unused prepaid Credits are forfeited. (Consumers are dealt with under our separate Consumer Terms.)

18.3 Export and retention. You are responsible for exporting your completed Documents, and for keeping your own copies of your signed Documents, before termination or closure. After termination or closure we keep your account and general Customer Data available to export for 30 days, then retain it (no longer accessible) for up to 90 days from closure before permanently deleting it (see clause 19.6). We retain the audit trail and certificate of completion for each signed Document (verification events, timestamps and related evidence) as an evidential record for 7 years from completion (and up to 12 years for a signed deed), even after the Document files are deleted or your account is closed. We retain the signed Document files themselves for 2 years from the date your account is closed, to meet legal, compliance, auditing and security obligations (and longer where the law requires), and then delete them. We retain anything else applicable law requires us to keep for as long as the law requires, in each case consistent with the Privacy Policy and Data Protection Addendum.

18.4 Termination or expiry does not affect accrued rights and liabilities, or any provision intended to survive.

19. Customer Data

19.1 Customer Data remains the property of you or your licensors.

19.2 Except to the extent we have direct obligations under data-protection law and/or the Data Protection Addendum, you acknowledge we do not control and may not monitor Customer Data, and you are exclusively responsible for its accuracy, quality, integrity and legality and for ensuring its use complies with all applicable laws and Intellectual Property Rights.

19.3 If we reasonably believe any Customer Data breaches the Acceptable Use Policy, we may (in respect only of the non-compliant part where it can be isolated) remove it, suspend access to it under clause 16, and/or disclose it to law-enforcement authorities. Where reasonably practicable and lawful we will notify you first.

19.4 You are responsible for maintaining your own backups and for extracting your Customer Data before the end of the Subscription Period.

19.5 We undertake routine backups for our own business-continuity purposes; this does not make us responsible for loss of, or damage to, Customer Data, and to the maximum extent permitted by law we are not liable for any such loss or corruption.

19.6 Subject to clause 18.3, we keep your account and general Customer Data for 90 days after the end of the relevant Services — to help you retrieve it — and then permanently and securely delete it (and copies). We retain the audit trail and certificate of completion for each signed Document as an evidential record for 7 years; we retain the signed Document files for 2 years from the date your account is closed (and longer where the law requires) and then delete them; and we retain anything applicable law requires us to keep for as long as the law requires. We have no liability for deletion carried out in accordance with the Agreement.

20. Confidentiality and security of Customer Data

20.1 We shall keep Customer Data confidential in accordance with clause 21 and shall not use, copy or disclose it other than as necessary to perform the Subscribed Services or in accordance with our rights and obligations under this Agreement or the Data Protection Addendum. Access to the contents of your Documents is restricted to a small number of authorised personnel on a least-privilege, need-to-know basis, is logged, and is subject to binding confidentiality obligations; we access Document contents only where necessary to provide the Services, to comply with law, or as permitted by this Agreement or the Data Protection Addendum.

21. Confidential Information

21.1 Each party (the Receiving Party) shall keep confidential, and not use or disclose, any confidential information of the other party and/or its Affiliates provided in connection with this Agreement (Confidential Information), except as permitted by clause 21.2.

21.2 The Receiving Party may disclose Confidential Information to its Representatives who need to know it for the Agreement (provided they comply with this clause), and as required by law or a competent authority, and may use it only as reasonably necessary to perform its obligations.

21.3 Each party agrees that, in addition to damages, the other may be entitled to specific performance, injunction and other equitable relief for breach of this clause.

21.4 Where Confidential Information is personal data, it may be disclosed or used only consistently with the Data Protection Addendum.

21.5 Clauses 20 and 21 survive expiry or termination for five years.

22. Fees and payment

22.1 You shall pay the Fees for the Services. Fees are payable in advance, as set out in the Standard Pricing Terms or as notified at the point of purchase. We take payment through our payment processor, and you authorise us to charge your chosen payment method for all Fees as they fall due, including on renewal.

22.2 All Fees are stated exclusive of VAT, which we will add at the applicable rate.

22.3 Except as required by law or expressly stated in this Agreement, Fees are non-refundable. Credits purchased in a prepaid Credit Bundle do not expire while your account remains open. If you close your account, any unused Credits are forfeited (clause 18.2).

22.4 If you fail to pay any Fees by the due date, then without prejudice to our other rights and remedies we may charge interest and reasonable recovery costs on the overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend the Services under clause 16.

23. Entire agreement

23.1 This Agreement, and the descriptions of the Services made available by us, constitute the entire agreement between the parties and supersede all previous agreements in respect of its subject matter.

23.2 Each party acknowledges it has not relied on, and shall have no remedy in respect of, any representation or warranty not expressly set out in this Agreement.

23.3 Nothing in this Agreement limits or excludes liability for fraud.

24. Notices

24.1 Notices under the Agreement shall be in writing and in English. Notices to us shall be sent to legal@squigggle.io; notices to you shall be sent to the email on your account or given by in-product message.

24.2 Notices are deemed received: if by email, on transmission unless a delivery-failure message is received; if by post, at 9.00 am on the second Business Day after posting. This clause does not apply to notices in legal proceedings.

25. Variation

25.1 Except as provided in clause 9, no variation of this Agreement is valid unless in writing and signed by or on behalf of each party.

26. Assignment and sub-contracting

26.1 We may assign, sub-contract or otherwise deal with our rights or obligations, on prior written notice to you, provided this does not reduce your rights. You may not assign, transfer or sub-licence your rights or obligations without our prior written consent.

27. Set-off

27.1 Each party shall pay all sums it owes under the Agreement without set-off, counterclaim or deduction, save as required by law.

28. No partnership or agency

28.1 The parties are independent contractors. Nothing in this Agreement creates any partnership, joint venture, agency or fiduciary relationship, and neither party may bind the other.

29. Severance

29.1 If any provision (or part) is or becomes illegal, invalid or unenforceable, the rest is unaffected, and the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

30. Waiver

30.1 No failure, delay or omission in exercising any right operates as a waiver of it, and no single or partial exercise precludes any further exercise.

31. Compliance with law

31.1 You shall comply with all applicable laws, and shall maintain the authorisations needed to perform your obligations, including applicable export-control and sanctions laws in respect of the Services and Customer Data.

31.2 Each party shall comply with all applicable anti-bribery and anti-corruption laws, including the Bribery Act 2010, and shall not engage in any activity, practice or conduct that would constitute an offence under that Act.

32. Third-party rights

32.1 A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it, except that each of our Affiliates and our (and their) respective officers, directors and employees indemnified under clause 7 may enforce clause 7, subject to the terms of this Agreement. The parties may vary or rescind this Agreement, or waive any right under it, without the consent of any such person.

33. Authority

33.1 Each party warrants that it has the right, power and authority to enter into this Agreement and perform its obligations.

34. Governing law and jurisdiction

34.1 This Agreement, and any dispute or claim arising out of or in connection with it, its subject matter or formation (including non-contractual disputes or claims), is governed by, and construed in accordance with, the law of England and Wales.

34.2 The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

35. Publicity and customer recognition

35.1 If you access or use the Services using a business or organisational email address, you grant us a non-exclusive, royalty-free, worldwide licence to use your name and logo to identify you as a customer of the Services on our website and in our marketing, sales, business-development and investor materials, and in customer lists. We will comply with any brand guidelines you notify to us in writing, and we will publish any case study or testimonial attributed to you only with your prior written approval.

35.2 You may opt out of, or withdraw, this permission at any time by contacting us at legal@squigggle.io. We will stop making new use of your name and logo and remove them from materials within our reasonable control within 30 days of your request. This does not require us to recall or re-print materials already distributed, and does not affect any other provision of this Agreement.

BY CLICKING ‘ACCEPT’, THE CUSTOMER CONFIRMS FULL ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Document control

Version 1.0 — March 2026 (superseded)

Version 2.0 — 11 July 2026 (current version)